Frequently Asked Questions
When does the billing for our limousine services start and stop?
Charges are accrued beginning at the pick up and ending at the final drop-off (in some cases
driving time applies. The balance (minus the deposit) should be charged to the customer's credit
card or paid to the driver prior to your pickup, unless other arrangements have been made in
advance.
Does Fantasy Limousine has a minimum hourly requirement?
All limo reservations have a two (2) hour minimum for jobs from Sunday through Thursday.
Weekend limo jobs have a three (3) hour minimum, not including weddings.
How is the Limousine Rate determined?
The rate charged for Limousine service is based on several factors. The distance traveled, time
required, and time of reservation are all taken into consideration. The most economical reservation
is called a “transfer rate”. A transfer rate is simply a pick up at one address, a trip to your
destination and then a return at a per-arranged time. This allows us to perhaps book additional
work for the limousine while you are not using it. You are not paying for the limousine to sit and
wait for you. We can also provide a firm price quotation for transfer rate reservations.
Another way to rent a Limousine is by the hour. This is a considerably more expensive way to rent
as you are paying to keep the car at your disposal for the entire evening. We charge a minimum flat
rate plus an additional hourly charge. Some people find hourly a better way to go if their
circumstances require them to go to several different locations in the evening.
Why is there such a price difference between limousine companies?
If you are calling several different companies for price quotations you will undoubtedly get a wide
range of prices. Usually you will find that several companies will be about the same price with one or
two being significantly lower and one or two being higher. All professional reputable companies
have similar expenses such as proper insurance, licenses and maintenance costs. Therefore in order
to run a quality service and provide a living for themselves and their employees these companies will
end up with similar pricing. The only way to cut costs and still make a reasonable profit is to cut
something. This always translates to poorer service levels. This can equate to inferior limousines,
poorly trained chauffeurs, unlicensed or uninsured operators, or part time operators who run their
business at their own convenience.
Some companies will give a lower price to book their limousines in advance and then quote the
same reservation to other clients for a much higher price. If someone is foolish enough to book at
the inflated rate they will call and cancel the other client in favour of the better paying run. We at
Fantasy Limousine will not double book reservations to command a higher priced run.
Under what circumstances are there additional charges over and above the quoted rate?
A reservation will not be charged out at more than the quoted rate except under the following
situations.
• If additional pick up or drop off addresses are added.
• If client is not ready at the arraigned times causing the limousine additional waiting time.
• If damage is done to the limousine or any property of Fantasy Limousine due to accident or
misuse by the client or anyone in the clients party. This includes broken glasses, cigarette burns,
damage to bar or any interior surface of the limousine.
• Additional time is requested above and beyond the original reservation.
Are Taxes charged on limousine transportation?
Yes. All prices are subject to GST.
How are gratuities handled?
A gratuity for the driver is required for all reservations. 20% Driver gratuity will be added
automatically to your invoice.
How are payments made?
We accept Visa, Mastercard, Cash, or Certified Check. Payments by non certified check can be
arranged no less than three weeks prior to event. For prime reservation dates a 50 % non
refundable deposit is required to hold your reservation. Payments must be made at the beginning
of your reservation.
Do I need to provide a credit card?
Yes. Even if you are paying by cash we require a credit card imprint in case additional charges apply.
Fantasy Limousine will not put through any unjustified charges on your credit card.
How do I know the limousine will return for me at the end of the evening?
Fantasy Limousine is a reputable business. We honour all reservations as contracts. We can provide
references if requested. Our personal and professional reputations are on the line with every
reservation. It is not in our best interest to break contracts with our clients without just cause or
reason.
How old do you have to be to rent a limousine?
We require all reservations be made by someone 21 or older. If the vehicle will be used by someone
under the age of 21 we require a signed credit card slip and signed agreement of responsibility
authorizing Fantasy Limousine to hold the card holder responsible for damages or overage charges.
If all passengers are under the age of 16 we require someone over the age of 21 be in the limousine
as a guardian.
Are you allowed to drink alcohol in a limousine?
Fantasy Limousine will not stop people over the age of majority from drinking alcohol in the
limousine. However we make no representation as to the legality of doing so. Local drinking laws
apply and clients assume all responsibility associated with the consumption of alcohol while in the
limousine. With the exception of weddings where we may supply complimentary champagne, no
employee of Fantasy Limousine will supply or purchase alcohol for clients. We do not allow drinking
of alcohol or allow alcohol in our limousines during Proms or Graduations. All bags must be placed in
the trunk area, to ensure against such. This is for the safety of everyone involved, should alcohol be
found the party will be returned to the pickup and you will be charged the full fee, no exceptions.
Are glasses and Ice provided in the limousine?
For weddings and night out service Fantasy Limousine will automatically supply ice and clean
glassware for clients use. For all other services we supply ice and glassware at the client’s request.
Can we stand up through the sun roof in the limousine?
Under no circumstances are clients allowed to stand up through the sunroof of the limousine once
the vehicle is under way. If clients would like to take a picture standing through the sunroof we will
allow this only before the trip begins. Our client’s safety is our number one concern. Should the
vehicle be struck from behind or become involved in any other type of accident while someone is
standing through the sunroof serious injury is almost guaranteed.
Can we smoke in your limousines?
Under no circumstances do we allow smoking in our limousines. Local bylaws prohibit smoking in
limousines and in order to provide a clean fresh interior for all our clients we strictly prohibit
smoking. We reserve the right to cancel any reservation if clients smoke inside our limousines.
Can I tentatively book a limousine and call back to confirm later?
We will not hold any reservation unless we receive a deposit. All deposits are non refundable. We
can make exceptions to this policy solely at our discretion. We require a 30% to 50% non
refundable deposit in order to hold your booking.
Why are weddings priced at a premium?
Weddings are the main reason for limousine companies having the larger more expensive cars. These
cars cost in excess of $100,000.00 dollars and are very expensive to maintain and operate.
Operators must make sure their costs are recovered and a reasonable profit margin is maintained in
order to stay in business. Therefore this type of service must be priced at a level that reflects the
cost of providing good service and the more expensive cars.
Can we rent a limousine for less than 4 hours for a wedding?
Generally we will not rent out the larger limousines for less than the minimum 4 hour wedding
package for Saturday weddings. As most weddings take place on a few Saturdays during the
summer we can not afford to rent out the limousine for less than that minimum.
How do I find my limousine when I arrive at the Airport?
Airport procedures are different for each terminal at Ottawa Airport and often change due to the
construction of the new terminal. Our office will explain the procedure at the time of booking and
your chauffeur will confirm this with you when you are dropped off at the airport.
How much luggage can you fit in a limousine?
Stretch limousines provide no more trunk space than non stretched limousines. We can usually fit 4
large suitcases and 3 or four carry on pieces. If you feel you will exceed this or if you have large
items such as golf clubs or skis please make sure you make our office aware of this when making
your reservation. In order to prevent damage to the limousine we do not allow luggage inside the
passenger compartment of the limousine.
Do you charge for extra stops along the way?
Yes. Extra stops, even if on route are chargeable. Our office can quote you a rate based on the
details of your reservation.
Under what circumstances will Fantasy Limousine cancel a reservation?
Fantasy Limousine reserves the right to cancel any reservation under the following circumstances.
• Clients endanger themselves or the chauffeur.
• Excessively inappropriate behavior.
• Verbal or physical abuse of the chauffeur.
• Non Payment.
• Smoking inside the Limousine.
• Damages caused by clients to any property of Fantasy Limousine Service
• Clients can not be located within ½ hour of per-arranged pickup
Anyone drinking alcohol during Prom or Graduation runs
If reservation is cancelled for any of the reasons listed above, full payment is still required.
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